Thank you for purchasing your new flooring from Assured Flooring. We trust you will be pleased with your purchase. To help you care for your carpet we have included some useful advice on vacuuming, cleaning and maintenance.
Good quality fitting and installation is essential for your new carpet.
Follow these general rules below for dealing with spillages. For more persistent or unusual stains contact a professional carpet cleaner.
The key to good carpet maintenance is to avoid particles of loose dirt and dust from working their way into the carpet pile where they will act abrasively on the fibres and discolour the carpet.
Man-made fibre carpets and wool twist pile carpets should be vacuumed regularly as soon as they are laid.
Loop Pile / Berber Carpets
Loop pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes - they will catch and lift the fibres, giving your carpet a bobbled or felted appearance.
Cut Pile / Twist Carpets
Cut pile carpets should be vacuumed with an upright cleaner with a beater bar and brush.
All carpets using a spun yarn will shed excess fibres when installed. The duration of the shedding of these fibres will vary dependent upon the frequency of vacuuming and the type of machine used. This is to be expected and does not mean there is a defect. The short fibres given off represent a very small fraction of the pile.
As a natural fibre, pure new wool is washed and scoured before being spun into carpet yarn. Throughout the manufacturing process it is also inspected, with natural minor imperfections removed. Even so, fitted wool carpets may, on rare occasions, contain slight traces of the sheep’s outdoor environment. As such the manufacturers reserve the right to carry out small on site rectifications. Your statutory rights are not affected.
All cut pile fabrics of any fibre type will flatten to some extent in traffic lanes and areas of concentrated wear. This can make he carpet appear a different shade but it is in fact caused by the pile reflecting light differently. Regular vacuuming will help prevent flattening (See vacuuming advice section). This flattening and shading is a normal reaction to localised traffic and is not detrimental to the performance of the carpet.
Like shading, this can occur when the pile or map of the carpet changes direction and thus reflects light at different angles, showing the effects of shading, which can be become permanent. It is also described as ‘watermarking’.
This can happen to all cut pile carpets, be they Axminster, Wilton, Tufted or even Oriental and hand-made rugs. Like shading it can be more apparent on plain carpets because heavy patterns can disguise the effects. It can occur quite quickly after installation.
There is no commonly known manufacturing process which can cause or cure this phenomenon and therefore it is not a manufacturing fault.
Carpets with high wool content can and do fade over time. This type of fading is caused by exposure to ultra violet light which lightens or bleaches the wool - the same way that human hair is lightened by exposure to the sun. The degree and speed of fade can vary depending on the colour chosen and the local conditions the carpet is subjected to.
In rooms with strong exposure to the sun (e.g. south facing rooms with patio windows) you may want to consider using blinds or curtains to reduce fading of the carpet.
Carpets are simple to maintain. If you look after them and they are treated well, you can expect many years of wear from a good quality carpet.
Use furniture cups
Rotate furniture regularly
Keep pets’ nails trimmed
Put doormats and rugs by doors
Rub the stain
Pull at loose tufts of carpet
Allow it to be subject to direct sunlight
Over wet the carpet if attempting to remove stains
Use bleach on carpets unless they’re 100% polypropylene